The Mailchimp File · Intermission · A Game of Customer Support

Whack-A-Monk(ey)

Six explanations. Four agents. One stamp. Every excuse you whack recovers $239.06 of the disputed $2,868.75. Recover the full refund before too many excuses escape. It is exactly as hard as it sounds, and considerably easier than email.

Recovered: $0.00 / $2,868.75Excuses escaped: 0 / 10Time: 45s

No monkeys were harmed; the excuses regenerate on their own, exactly like real life. The actual refund cannot be recovered by whacking — for that, read the record and file at reportfraud.ftc.gov. Back to the file: the petition · your story.

Last updated: September 16, 2026 · Refunded to date: $0.00 · This page will be updated as the case proceeds.

Amy Pritchard is the founder of GAIN Power and has run email and organizing programs for campaigns, nonprofits, and democracy organizations for over 30 years across 40+ U.S. states and 26 countries. This page states facts supported by dated records — invoices, account screenshots, and written correspondence in Mailchimp support case 15165480069 — and the author's opinions based on them. Quotes are reproduced verbatim from that correspondence. Support agents are identified by first name and role, exactly as they signed their correspondence; no individual employee is the subject of this record — the company, its policies, and its systems are. Each agent worked from the scripts and authority the company gave them.