The Mailchimp File · Intermission · A Game of Customer Support
Whack-A-Monk(ey)
Six explanations. Four agents. One stamp. Every excuse you whack recovers $239.06 of the disputed $2,868.75. Recover the full refund before too many excuses escape. It is exactly as hard as it sounds, and considerably easier than email.
Recovered: $0.00 / $2,868.75Excuses escaped: 0 / 10Time: 45s
No monkeys were harmed; the excuses regenerate on their own, exactly like real life. The actual refund cannot be recovered by whacking — for that, read the record and file at reportfraud.ftc.gov. Back to the file: the petition · your story.